Please note that a presale ticket does not guarantee entry. The club reserves the right to deny entry. Tickets will be automatically refunded in that case.

If you have any questions, please send an email to tickets@kreuzwerk.berlin

KREUZWERK generally does not accept the return or exchange of tickets.
Please note that no distance selling law applies to pure ticket orders.
The background is that sports, leisure and cultural events of all kinds with a two-week right of withdrawal and return are hardly plannable and economical would be feasible. The legislature also sees it that way, which is why the Distance Selling Act in the contract concluded between you and the organizer about the Provision of a service in the field of leisure activities (§ 312 b Abs.3 Nr.6 BGB), expressly does not apply.

Please note that a presale ticket does not guarantee entry. The club reserves the right to deny entry. Tickets will be automatically refunded in that case.

payment by credit card without a PayPal account

You can also pay for a ticket via PayPal without a PayPal account. Please proceed as follows:

1.⁠ ⁠select ‘PayPal’ as the payment method in our ticket shop. You will then be redirected to the PayPal payment page.
2.⁠ ⁠there you will find another field under the login mask: ‘Continue without a PayPal account’
3.⁠ ⁠click on it, enter your e-mail address and then fill in the corresponding payment option. At the end of the form, tick the first checkbox.
4.⁠ ⁠now complete the payment process by clicking ‘Agree & Pay’.